Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • JB
    Their customer service is the best I have ever experienced.

    “I have held multiple policies with Lib Wilson Insurance Group for the past eleven years. The discriminator for me is the personal service I receive from the agents in this group. Lib and Charlene care about their clients as people. Their customer service is the best I have ever experienced. Filing claims through their office is actually a pleasurable experience, as they take a personal interest in each claim and work hard to ensure that each claim is paid promptly and that no eligible benefit is overlooked.”

  • JW
    I can only say great things about Lib Wilson Insurance Group.

    “I can only say great things about Lib Wilson Insurance Group. Over the years any claims have always been handled promptly and efficiently. ”

  • KS
    ...through this time, the Lib Wilson team was there for us.

    “We are dearly thankful for all you and your team did for us during the “cancer years.” We don’t know how else to put it – through this time, the Lib Wilson team was there for us. No, really, they were there for US. I mean these folks never did anything less than make us feel like we were ‘supposed’ to lean on them for what we needed and what they could do to help us. I would bundle up bills and EOB’s and just show up at the office and they would take the mess and sort it out…they did all the work. We cannot be more complimentary of the team of folks that changed our paradigm of insurance, who cared about us and actually made us feel better in the midst of a bad situation. We sincerely thank them all. ”

  • DK
    They are very responsive and always available to answer our questions.

    “The staff at Lib Wilson Insurance Group are great at meeting our needs as policyholders. They are very responsive and always available to answer our questions. They are also extremely involved in our community. We appreciate them very much.”

  • SH
    They are so friendly and helpful explaining everything to me...

    “I recently had open heart surgery and called Lib Wilson Insurance Group’s office to see what I needed to do to file my claim. They are so friendly and helpful explaining everything to me, advising me to file on-line so I could get my money quicker (but first ask if I was comfortable doing these types of things on the computer!). All the information was sent to me along with step by step instructions on registering online and what all I could. Every time I call their office their concern and response is always the same. ”

  • JC
    Lib Wilson Insurance Group is committed to and involved with their community...

    “Lib Wilson Insurance Group is committed to and involved with their community and policyholders. They know them on a one on one basis and never fail to ask about their families. Lib and her team are always willing to help and go the extra mile to see their policyholders get the most benefit from their policies. They have helped Doris and I during my cancer crisis and made sure we applied for and got every benefit available through our policy. ”

  • HB
    ...great personal service I get from Lib Wilson Insurance Group’s team.

    “As a deputy sheriff my time is very limited to take care of personal business so I really appreciate the great personal service I get from Lib Wilson Insurance Group’s team. They are always willing to help out however they can. ”

  • DC
    They are always friendly, know who you are and take the time to talk to you...

    “Lib Wilson Insurance Group provides that extra ‘TLC’ when helping their policyholders. They are always friendly, know who you are and take the time to talk to you not rush you in and out…you’re not just a number or a dollar to them! ”

  • PR
    Lib Wilson and her crew are wonderful!

    “Lib Wilson and her crew are wonderful! Great to deal with and very helpful. Everyone needs to look into getting some supplemental Aflac insurance.”

  • FH
    Five stars!